Frequently Asked Questions
We understand that you may have questions regarding our online shop, ordering process, shipping, returns, and more. In this section, we have compiled a list of the most common questions and provided detailed answers to help address any concerns you may have.
Our goal is to provide you with a seamless and enjoyable shopping experience. Whether you are a new customer or a returning shopper, we hope this FAQ page will serve as a valuable resource to assist you in navigating our website and understanding our policies and procedures.
If you cannot find the information you are looking for or have additional questions, our dedicated customer support team is here to help. You can reach out to us via email or through the contact form on our website, and we will be more than happy to assist you.
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How Do I Place An Order?
To place an order, simply browse our website, select the desired products, choose the appropriate size, color, and quantity, and click “Add to Cart.” Once you have finished shopping, proceed to the checkout page, provide the required information, and complete the payment process.
What Payment Methods Do You Accept?
We accept various forms of payment, including major credit cards and debit cards. The accepted payment methods will be displayed on the checkout page.
How Long Will It Take To Receive My Order?
Our standard shipping option typically delivers within 3-5 business days. Please note that weekends and holidays are not included in the estimated delivery time. Once your order is shipped, we will provide a tracking number so you can monitor its progress.
How Much Does Shipping Cost?
The shipping cost for all orders is $7.99. This fee helps cover the expenses associated with packaging, handling, and delivering your items securely to your doorstep.
Can I Track The Status Of My Order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its expected delivery date.
Do You Offer International Shipping?
Currently, we only offer shipping within the United States. We do not offer international shipping at this time. We apologize for any inconvenience caused.
What Is Your Return Policy?
We have a dedicated Returns and Refunds policy page that provides detailed information on our return process, eligibility, and any associated fees. We encourage you to review this page for complete details.
How Do I Initiate A Return?
To initiate a return, please contact our customer support team within 14 days of receiving your order. They will guide you through the process and provide you with the necessary instructions and return address.
Can I Cancel Or Modify My Order After It Has Been Placed?
Once an order is placed, it enters our processing system to ensure timely shipment. Therefore, we cannot guarantee cancellations or modifications. However, please reach out to our customer support team as soon as possible, and they will do their best to accommodate your request.
What Should I Do If I Receive A Damaged Or Incorrect Item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. They will assist you in resolving the issue and ensuring your satisfaction.
How Can I Contact Your Customer Support Team?
You can reach our customer support team by emailing hello@uniformplusonline.com or by using the contact form on our website. We strive to respond to all inquiries promptly and provide assistance as needed.